Friday evening, at approximately 10pm, my iPhone fell and was badly injured. It’s face was cracked and looked terrible. Fortunately, it still responded and I could use it. Saturday, after checking, I was still under a long contract with AT&T, so no cheap replacement option there.
I knew from reading, that Apple was [...]
05 Jun, 2009
I read a Digg for an article over at macworld.com entitled Apple has squandered the gift that was Vista. I’m not sure I agree with the author’s perspective. In fact, I think what Apple did might have been a very smart play. After reading the piece, the author’s view seems to be that because Apple [...]
I found this YouTube video from Huckabee’s Fox News show and its his commentary on customer service. I’ve said similiar things in my blog before on customer service.
In light of HP’s crap support yesterday, today I thought I’d relay something more positive towards a company I admire. This time its not Apple. Its USAA – the United States Automobile Association.
USAA is a bank/insurance/financial company which is a member’s only corporation serving active and former members of the armed [...]
19 Aug, 2008
Posted by: Philip In: Customer Service| HTC| My Projects
One of my most recent projects at HTC has been implementing our HP Bladesystem (not to be confused with a BladeCenter – that’s IBM’s product!). For the most part, its gone extremely smooth and the solution is fantastic for a sprawling datacenter. It really allows you to consolidate and concentrate your computing in [...]
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