Archive for the ‘Customer Service’ Category

Converging network with HP FlexFabric and FlexManagement

22, Aug 2011

This week, we shine the spotlight on network convergence and management in the FlexNetwork portfolio, specifically the HP Virtual Connect FlexFabric modules and the Intelligent Management Control (IMC) software.  Networking is generally not my forte, so some of this is a stretch for me, but I use and understand Virtual Connect. FlexFabric is an implementation [...]

USAA to allow customers to deposit checks with iPhone

10, Aug 2009

Yes, you read that correctly.  USAA Federal Savings Bank will soon be allowing many of its customers to deposit checks into their accounts using the iPhone and its camera, according to an article published in the New York Times.  For at least a year, the same bank has been allowing their customers, like myself, to [...]

Huckabee talk about customer service

12, Jan 2009

I found this YouTube video from Huckabee’s Fox News show and its his commentary on customer service.  I’ve said similiar things in my blog before on customer service.

USAA – the model of customer service

20, Aug 2008

In light of HP’s crap support yesterday, today I thought I’d relay something more positive towards a company I admire. This time its not Apple. Its USAA – the United States Automobile Association. USAA is a bank/insurance/financial company which is a member’s only corporation serving active and former members of the armed forces and their [...]

HP’s complex products + HP support = fiasco

19, Aug 2008

One of my most recent projects at HTC has been implementing our HP Bladesystem (not to be confused with a BladeCenter – that’s IBM’s product!). For the most part, its gone extremely smooth and the solution is fantastic for a sprawling datacenter. It really allows you to consolidate and concentrate your computing in the datacenter. [...]


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